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Telematics Data Platform Launch for Global Auto Manfacturer

Client Overview

  • Global automotive group headquartered in Asia
  • Third-largest carmaker worldwide
  • Generated $122.1 billion in supplier revenue in 2024
  • Sold 7.23 million vehicles globally
  • U.S. initiative aimed to transform customer engagement across a 1,700-dealer networks

Challenge

  • Needed to launch Telematics as a
    Product-as-a-Service(PaaS) in the U.S.—a first among global
    peers.
  • Required real-time dealer-to-customer connectivity.
  • Lacked the infrastructure for 24×7
    communication and customer support.

Solution

  • Built a Telematics Data Warehouse and Business Intelligence
    services to power a Bluetooth-enabled system.
  • Enabled always-on dealership access, roadside assistance,
    and customer-facing features.

Results

  • Connected 1,700 dealers to customers 24×7.
  • Boosted customer satisfaction and
    convenience.
  • Generated $2M+ annually in COTS
    product sales and opened new revenue from reselling lease
    return vehicles.
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